Jump to: navigation, search

What is it and How do I use it?

About Support

We recommend that you search this site for answers to your questions.

If you need to reach out please lodge a ticket:

http://www.recruitonline.com.au/support/

Or

email us tickets@ [our domain] and a ticket will be created for you.

About Support Priority

We offer different SLA's (Service Level Agreements) to our customers depending on their need and budget. In addition we have a priority matrix that we follow:


  • System wide connectivity, provisioning, hardware and network events & outages
  • Isolated Licensee connectivity, provisioning, hardware and network events & outages
  • Priority Support Service Level Agreement
    • Issues that interrupt established work flow in core software features
    • Issues that interrupt established work flow in custom software features
    • User assistance, coaching, advice and help desk tasks
  • Standard Support Service Level Agreement
    • Issues that interrupt established work flow in core software features
    • Issues that interrupt established work flow in custom software features
    • User assistance, coaching, advice and help desk tasks
  • Issues that potentially affect some users


NOTE: We give priority to tickets raised over emailing the support team directly.

We do this because it provide the customer and ourselves better responsive tools
and metrics.